IT Consulting

When something is slowing the business down, we investigate what is actually causing it and recommend practical next steps. Sometimes the honest answer is that nothing needs buying. Any implementation is scoped and quoted separately.

What it looks like
Two people at a table working through notes and a laptop together.

It usually starts with one conversation and a written answer you can pass on to whoever else has to agree to it.

Detail
Comes up when
  • Something is not working and the fix is unclear
  • Nobody can say whether this needs software or a change of habit
  • The business has outgrown the current setup

Whether it is a technology problem at all

Not everything that looks like an IT problem is one. Something that takes three days might be waiting on a person rather than a system. A file nobody can find might be a naming habit rather than a missing platform. Saying so is part of the work, because the alternative is buying software that never touches the cause.

When it is technical, what comes back is the cause and two or three ways to deal with it, including what each would cost to run and what each would tie you to.

And then doing it, if you want

Plenty of people take the recommendation and go from there, and it stands either way. If you would rather it were done, the project is scoped and quoted on its own, by the person who worked out what it needed.

Examples of how a described problem becomes a question that can be investigated.
The problemWhat we investigate
"Invoices take three days"
Where the approval stalls
"Nobody can find the file"
Where files live, and who can reach them
"It is slow"
Which part, and for whom
From symptom to something answerable. A description of the problem is the starting point, not the diagnosis. Turning it into a question that can be investigated is the part that is hard to do from the inside, and it is what decides whether the fix is technical at all.
What you get
  • What is actually causing the problem, established rather than assumed
  • An honest answer on whether technology is the fix
  • Two or three options you can price, when it is
  • A short written recommendation you can circulate
  • Answers on capacity for headcount growth, and on upgrading versus replacing
  • Your vendors spoken to directly, to find out what is actually possible
  • A second opinion on a proposal you have been given
Worth knowing
  • A project that falls out of this is scoped and quoted on its own
  • Advice stands whether or not you hire the implementation
  • Usually billed as a fixed engagement, not a retainer
Next step

Tell us what is going on.

A rough description is enough to start. We reply within one business day.

Call (408) 317-2530Get in touch