Managed IT Services
We support your staff, manage Microsoft 365 or Google Workspace, and keep devices updated and backups monitored. When the same problem keeps returning, we investigate the cause.
What it looks like
What "it works, don't touch it" looks like after a few years of small, reasonable decisions.
Detail
Comes up when
- The same issue keeps returning
- Nobody owns the accounts anymore
- Licenses nobody can account for
- New hires have no setup routine
Fixing the cause, not just the ticket
Requests get answered quickly, and they also get kept as a record. When the same issue arrives for the second or third time, we trace it to what is producing it: a permission, a stale profile, a driver, a policy. Changing that is what stops the ticket coming back.
Included
- Day-to-day support for staff, by phone and remote
- Support hours set by agreement, including cover beyond 8–5
- Microsoft 365 or Google Workspace run day to day (accounts, licensing, permissions)
- Patching and update management across devices
- Onboarding and offboarding to a fixed routine, with a former employee's access removed at the time you authorize
- Backup monitoring and restore testing
- Dealing with your software vendors, so staff are not the ones on hold
- A written inventory kept current
- Hardware sourced and set up, quoted separately from the monthly fee
Not included
- Custom software development
- Line-of-business application support beyond liaison
- Project work, quoted on its own (migrations, installations, moves)
Next step
Tell us what is going on.
A rough description is enough to start. We reply within one business day.
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